What do I think of Lufthansa? Not the sort of treatment I expected as a Star Alliance elite gold frequent flier from a full service Star Alliance airline- not an acceptable way to treat any customer.
My 2 cents’ worth… my reckoning is you’d get faster & better service by using Twitter or YouTube to broadcast your complaints, using names, places, dates etc.
Tell the world – let THEM make it news. =-O
Just like United Airlines got bagged on YouTube when they were caught manhandling musical instruments – the whole world watched!
http://www.huffingtonpost.com/2009/07/24/united-breaks-guitars-did_n_244357.html
http://www.socialmedia.biz/2010/07/26/united-breaks-guitars-social-media-tips-the-scales/
I’m not a Tweeter-phobe myself yet, but I’ve heard of great successes once complaints start going global?
Fingers crossed…
And no, I’ve not seen the kite so Kevin hasn’t got it!
Linda Sanders